Return and Refund Policy

Effective Date: 25/10/2024


At Foxy Brew, we strive to ensure that you are satisfied with your purchase. If you need to return or exchange a product, please review our Return and Refund Policy below:


1. Eligibility for Returns

Damaged Products Only: We only accept returns for damaged products. If your product is damaged upon arrival, please contact us immediately.

Timeframe for Return Requests: You must request a return within 7 days of delivery. Any requests made after this period will not be considered.

2. Return Process

To initiate a return, please follow these steps:


Contact Us: Reach out to our customer service team at care@foxybrew.com with your order number and details about the damage.

Product Unboxing Video: A video showing the unboxing of the damaged product is required for the return process. This helps us understand the condition of the product upon delivery.

Return Authorization: Once your return request is approved, you will receive instructions on how to return the item.

3. Exchanges

Exchanges Not Available: We do not offer exchanges for products. If you wish to change your order, you will need to return the original product and place a new order.

4. Refunds

Refund Process: Refunds will be processed once we receive and inspect the returned item. The refund will be issued to the original payment method used at the time of purchase.

Processing Time: Please allow 5-10 business days for the refund to reflect in your account after approval.

5. Conditions for Returns

Products must be returned in their original packaging, with all accessories, manuals, and any other items included in the original shipment.

We reserve the right to refuse returns if the product does not meet these conditions.

6. Shipping Costs

Return Shipping: You will be responsible for paying the shipping costs for returning your item, unless the return is due to an error on our part (e.g., sending the wrong item).

Non-Refundable Shipping Fees: Please note that shipping fees are non-refundable.

7. Contact Information

If you have any questions or concerns regarding our Return and Refund Policy, please contact us:

Email: info@foxybrew.com

Phone: 9744858351

Address: Aromate spices,vattathani,valavayal post ,wayanad,kerala